Frequently Asked Questions
Ordering and Lead Time Enquiries
Our Standard cakes and Mini Bites have a 2 day ordering lead time.
Do note that as available slots are filled on a first come, first served basis, we'd recommend placing your order asap to secure your slot!
Our Semi-customised cakes (existing designs found on our website with no further changes) have a 2 day ordering lead time.
Do note that as available slots are filled on a first come, first served basis, we'd recommend placing your order asap to secure your slot!
Our fully customised cakes have a 2-4 week ordering lead time, subject to availability and depending on the complexity of the design.
Cake designs/fondant pieces that are not part of our existing catalogue, and modifications to existing designs are considered fully customised cakes.
Do note that as available slots are filled on a first come, first served basis, we'd recommend placing your order asap to secure your slot!
All preorder collections are only available at our Bakery (275 Outram Road, #01-00, Singapore 169064) as your items are decorated and packed on the day itself (:
Cake and Storage Enquiries
Buttercream cake frosting is thickened with butter and it is soft and creamy at room temperature. The cake can be displayed in an air-con room (at least 18°C) for up to 4 hours. It is not recommended to display or store cakes without air con, especially under the hot sun or in warm and humid areas.
If refrigerated, thaw at room temperature for approx. 30-60min or until cream is soft to touch. Do not consume straight from the fridge as the sponge will be crumbly and hard to cut. Leftovers can be kept in the fridge in an air-tight container up to 3 days, thaw 20-30mins before consumption.
Fresh cream cakes should be kept refrigerated (not frozen) till time of consumption. Leftovers can be kept in the fridge in an air-tight container up to 3 days
Do check out our collection of fresh cream flavours below:
Black Forest Cake (Contains alcohol)
We don't provide ice packs or cooler bags. Try not to stay out in the hot sun too long and follow our storage instructions listed on our cake boxes. Our merciless weather isn't kind to our cakes, especially the fresh cream ones!
All cakes are best consumed on the same day. To ensure freshness, we recommend keeping remaining slices in the fridge in an air-tight container for up to three (3) days from date of collection/delivery.
Tarts: Display in cool, air-conditioned area and consume within the same day for best taste and texture. Not recommended for overnight storage as tart shell may soften overnight/pearls will harden overnight
Cupcakes/Loaves: Display in cool, air-conditioned area and consume within the same day for best taste and texture. Leftovers can be kept in the fridge (in air-tight container) up to 2 days, thaw 20-30mins before consumption
Brownies/Blondies: Keep refrigerated for best taste and texture or display in air-con room for up to 5 hours. Leftovers can be kept in the fridge (in air-tight container) up to 3 days
Macarons: Keep refrigerated for best taste and texture. Leftovers can be kept in the fridge (in air-tight container) up to 3 days
Mini Honey Cake: Must be refrigerated for best taste and texture. Leftovers can be kept in the fridge (cling wrap or in air-tight container) up to 2 days
Cookies/Crunch Bites: Keep in airtight container for up to one 1 month
Disclaimer: Image is for reference and may vary from actual product
Cake Exterior Colour Chart
Fondant Colour Chart
![[NEW] Fondant Colour Chart](image/catalog/Sizing Chart/[NEW] Fondant Colour Chart.png)
Available flavours are:
Standard
Valrhona Chocolate Crunch*
Raspberry Passionfruit*
Salted Caramel Chocolate
Earl Grey Lavender*
Madagascan Vanilla
Premium Flavours
Chocolate Hazelnut
Speculoos Chocolate Crunch*
Pandan Coconut Gula Melaka*
Vanilla & Strawberry Compote*
Lychee Rose*
Speculoos Cookie Dough
*Popular
To get a better idea of the ingredients of each flavour and sample images of the cake interiors, do check them out here: https://www.edithpatisserie.com/products/standard-bakes/whole-cakes
**Sugar-free, dairy-free and egg-free cakes are not available as a custom cake flavour. Our sugar-free, dairy-free and egg-free cakes are available in standard designs and flavours here: https://edithpatisserie.
Unfortunately this is not possible. With two-tier cakes, the process of assembling and decorating is entirely different from a standard, single-tier cake. We would not want to compromise on the look, taste and stability of the final product. Check out our Two-tier collection for larger cake options to feed more mouths!
For fondant that has been assembled: We'd recommend keeping your cake in a cool aircon environment (at least 18 degrees) for up to 4 hours for optimal appearance.
For fondant that has been packed separately: We'd recommend keeping fondant pieces in a cool aircon environment.
For the cake itself, do follow our recommended storage instructions for your correponding cake types!
For our customised cakes in taller sizes, dowels are required to secure the cake for transportation as it provides structural stability to the cake. Rest assured that we only use food-safe materials for our plastic dowels.
While fondant toppers are made with edible fondant or gumpaste, please note that skewers, uncooked spaghetti, and gumpaste floral wires may be included to ensure the structural integrity of the topper. As such, we recommend that if you wish to consume fondant toppers, to do so with caution.
Delivery and Collection Enquiries
Do check out our list of restricted zones here
We also do not deliver to areas affected by road closure (i.e. during F1, NDP), and deliveries to Sentosa are available at an additional $10 surcharge.
If you encounter an error message at checkout even though your postal code is not within the restricted areas, do drop us an email or WhatsApp so that we can assist you.
Orders below $150: $15 for 2-hour time slots, or $12 for 9-hour delivery time slots (10am-7pm).
Orders above $150: Free delivery (Except to Sentosa and NA for restricted Zones) for orders being delivered to the same delivery address, at the same time slot, on the same day.
Deliveries to Sentosa are available at an additional $10 surcharge.
Available 2-Hour Delivery Time Slots:
Tuesday to Sunday (CLOSED ON MONDAYS)
10am-12pm (10am-1pm on weekends)
12pm-2pm
2pm-4pm
5pm-7pm (Not available on Sundays)
Do note that we are unable to guarantee delivery by a certain time or time slot and the delivery fee is charged per location.
Collection Timings:
Tuesday to Sunday: 10am-7pm (Last collection at 6.30pm)
Monday: CLOSED
Yes, we do. Do inform us of your reservation details (name and contact number) to ensure smooth delivery and for deliveries to hotels, we would require someone to meet the delivery driver at the hotel lobby to receive the order.
*Staff/Concierge must be aware of the delivery and be open during the delivery time slot chosen if the recipient would not be present to receive the delivery.
For optimal taste and texture of your cake, it would also be best to inform staff of storage conditions (i.e. buttercream cakes are best kept in air-conditioned areas while fresh cream cakes need to be refrigerated)
A strict 10-minute waiting time applies to every delivery. Items not collected within this period will incur a return-to-shop delivery fee as stipulated by the third party delivery company. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours. You have 2 days to collect your order, after which the cake will be disposed.
Yes you can, please provide the order number, name and contact number of the person that made the order upon collection.
If you’re engaging a third party courier service, inform them that they will have to:
- Verify that everything is in order
- Provide their signature as confirmation that the collection has been completed accurately
*Signing the collection sheet denotes that the items have been checked and received in a good and undamaged condition. We will not be liable for any damage to the items once the transfer of responsibility has been passed.
An email confirmation will be sent a day before, to the person whom made the order to confirm the order and delivery/collection information.
Do note that the recipient has to be present during the chosen delivery time-slot to receive the delivery. However, in the event where the intended recipient is not present during the delivery time slot chosen, the order will be sent back to our store. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours.
Do ensure the recipient is present, aware and contactable during the chosen 2-hour delivery time slot.
*Receptions of healthcare establishments, office buildings and areas requiring a change of visitor pass will not receive any deliveries on behalf. Drivers have a 10-minute waiting period before re-delivery charges apply.
Multiple items may be packed into one bag for ease of transportation. Drop us an email with your order number and we can advise accordingly. Do note that additional costs will apply for individual paper bags requested.
Dietary Requirement Enquiries
We are not a halal-certified bakery and our kitchen handles alcohol for the production of some cake flavours. Several of our cake flavours contain beef gelatin.
*Cake flavours that contain Alcohol: https://www.edithpatisserie.com/products/standard-bakes/whole-cakes/alcohol
*Cake flavours that contain Beef Gelatin: Black Forest, Strawberry Shortcake, Yuzu Matcha, Mango Yuzu, Thai Milk Tea, Keto Raspberries & Cream Cake (Sugar-Free)
*All our Mini Bites do not contain any alcohol
*All bakes do not contain Pork Gelatin
Yes! Do check out our “Healthier Options” collection for available vegan and gluten-free options which are indicated on the individual product.
Cakes: https://edithpatisserie.com/products/standard-bakes/whole-cakes/specials
Mini Bites: https://edithpatisserie.com/products/mini-bites/healthier-options
The following bakes have nuts as a main ingredient
- Chocolate Hazelnut Cake
- Peanut Butter Banana Cake
- Lemon Drizzle Bundt
- Chocolate Almond Crunch Bites
- Chocolate Hazelnut Rocher Bars
- Hazelnut Brownies
- Macarons
- Mini Lemon Loaves
- Mini Yuzu Strawberry Loaves
- Mango Pomelo Tarts
- Bubble Tea Tarts
- Tart Gift Box (Matcha, Earl Grey, Dark Chocolate)
- Care Bundles (Breakfast Treats, Chocolate Lovers)
*Our monthly flavour specials may contain nuts as well!*
Do note that we handle nuts on a daily basis and some of the ingredients we use are manufactured in factories that handle and/or produce nut products. As such, we would advise against serving any of our cakes to individuals who have very bad nut allergies, as we are unable to guarantee 100% nut-free bakes.
We are not able to reduce sugar in the recipes as it would alter the cake’s taste and texture.
Loyalty Programme
For existing and new customers, kindly register for an account here: https://www.edithpatisserie.com/register
If you have previously registered for an account, kindly login to your account here: https://www.edithpatisserie.com/login
Points are credited into your account within 3 working days from chosen date of delivery/collection. E.g. Collection/Delivery date of order is on 15 Dec 2021, points will be reflected in your account by 18 Dec 2021. 1 point is given for every dollar purchased (excluding delivery, GST and any miscellaneous charges).
Do note that crediting of points will be delayed if there are changes made to your order and points will be revoked for cancellations.
Our loyalty points programme is not applicable for fully customised orders.
All points accumulated will have a 6-months validity before it expires, i.e. Points earned on 31 December 2019 will expire on 30 June 2020 or points earned on 1 January 2020 will expire on 1 July 2020 and so forth.
Points can be redeemed at the check-out page under 'Enter reward points to use' box. 200 points is the minimum amount required for redemption and entitles you to $5 off your order and 1000 points is the maximum amount that can be redeemed per order.
Points have to be redeemed in denominations of 200 as the system is unable to deduct your points for redemption if other amounts are entered (e.g. 220points, 250points, etc.)
I forgot to login to my account before placing my order, can I still accumulate or redeem my points?
Unfortunately, logging into the account would be required for points to be accumulated or redeemed. We are unable to award points or deduct points retroactively once payment for the order has been made.
The transfer of points has ceased from 30 April 2020. Points that were reinstated from your previous account expires 30 June 2020.
Unfortunately, point accumulation and point redemption are not available for in-store purchases.
Corporate Memberships
If you're an organisation looking to purchase cakes for your employees or clients, drop us an email at [email protected] to find out more!
Do note the following:
- Loyalty points are not applicable for this package
- Value is non-refundable and non-transferable for cash
- Each purchase has a 1 year validity from date of activation. Should you require to add on credits during the year, drop us an email and we can assist accordingly.
An email with instructions (and visual refernces) will be sent over once your account has been activated to assist you with your first order, we're looking forward to welcoming you on board!
Customer Conduct and Respect
We are dedicated to providing exceptional service and assistance to our customers. While we are committed to helping you with any enquiries you may have and making your experience with us enjoyable, we kindly request that all customers uphold the following guidelines:
- Mutual Respect: Please treat our staff and fellow customers with courtesy and respect. Harassment, offensive language, or disruptive behavior will not be tolerated.
- Staff Well-being: The well-being and safety of our staff is of paramount importance. Any actions that jeopardize their well-being or create a hostile working environment will not be welcomed.
- Positive Interaction: We encourage open and positive communication. If you have any concerns or feedback, please communicate with us in a respectful and constructive manner and we will assist you in the best way we can.
- Exceptional Experience: We are dedicated to making your experience with us exceptional. By adhering to these guidelines, we can ensure a pleasant and harmonious environment for all, we look forward to serving you with respect and excellence.